- +91-8979697487
- prometheustechmark@gmail.com
- Haldwani, Uttarakhand 263139
Refund Policy
At Prometheus TechMark, we aim to deliver high-quality digital services that meet your business objectives. Our refund policy is designed to be transparent, fair, and aligned with the nature of the digital services we provide.
- General Policy
Due to the customized nature of digital marketing, SEO, design, and development services, all payments made to Prometheus TechMark are non-refundable once the project or service has commenced.
However, we understand that every situation is unique. In limited cases, and at our sole discretion, a partial refund may be considered based on specific circumstances.
- Eligibility for Refunds
A refund may be considered only under the following conditions:
- Project cancellation before commencement: If the project is canceled before any research, strategy, design, or development work begins.
- Duplicate payment: If you are charged more than once for the same service.
- Non-delivery of service: If we fail to initiate your service within 15 business days of the agreed start date without prior communication or explanation.
To request a refund under one of these conditions, you must submit a written request to our support team at info@prometheustechmark.com within 7 business days of the payment or delivery issue.
- Non-Refundable Scenarios
Refunds will not be issued in the following scenarios:
- Work already delivered or in progress.
- Change of mind or business direction after service initiation.
- Delays caused by lack of client communication, approvals, or content.
- Failure to achieve subjective expectations not outlined in writing at the start.
- Domain registration, hosting, software licenses, or third-party advertising costs.
- SEO or marketing campaigns where partial or full months of service have been utilized.
- Processing Refunds
- Any transaction or bank fees already incurred will be deducted from the refund amount.
- If a refund is approved, it will be processed via the original payment method within 7–10 business days.
- Prometheus TechMark reserves the right to deduct costs for any work already completed, even in partial project refunds.
- Project Cancellation by Client
If a client decides to cancel a service after the project has started:
- No refund will be issued for the work completed up to the date of cancellation.
- The client will be liable to pay for any resources or tools specifically procured for the project.
- Cancellation by Prometheus TechMark
If we find it necessary to cancel a project due to internal reasons (such as unforeseen circumstances or misalignment of values), a full or partial refund may be issued depending on the work completed and cost incurred up to that point.
- Dispute Handling
In case of any disputes, both parties agree to first attempt resolution via email communication. If not resolved within 10 business days, the dispute may be escalated through arbitration as outlined in our Terms and Conditions.
- Contact for Refund Queries
For any questions about our refund process, please reach out to:
